Courses
Customer Service - NVQ Level 2
The course focuses on helping you to develop a deeper understanding of your customers and their behaviour – vital if you want to keep customers loyal and stop them taking their business elsewhere! You’ll learn about the importance of first impressions and see new ways to develop a rapport with your customer. You’ll explore why a “can do” attitude is key to successful customer service and learn techniques to enhance the customer experience. The course also covers the thorny issue of dealing with problems – from the types of difficult customer you might meet to dealing with tricky situations calmly and the importance of recognising when to say “no”.
What will you learn?
On completion of this course, you will be able to demonstrate that you can:
- Use effective preparation to make a good first impression upon a customer
- Create and maintain strong, lasting relationships with your customers
- Keep accurate, up-to-date customer service records
- Ask for and effectively use customer referrals and testimonials
- Anticipate, solve and prevent customer service problems
For more information or free consultation please call Shirley or Elaine on: 01229 840333/588825
Entry Requirements
A fabulous way to achieve a nationally recognised qualification while you work. Customer service, resolving problems and making a good first impression are just a few of the modules you can choose from.