Courses
Management
Appraisals
· Appraisal and performance management
(Competency Assessment)
· An overview of appraisals and performance management
· Preparing for the appraisal discussion
· The appraisal discussion
· On-going Appraisal
Body Language
- Body Language (Competency Assessment)
- A Background to body language
- Silent speech – understanding body language
- Using body language in the workplace
- Silent selling – body language in sales
Delegation
- Delegation (Competency Assessment)
- Delegation
Listening Skills
- Listening skills (Competency Assessment)
- An introduction to listening
- Removing the barriers to listening
- Becoming a better listener
Meetings
- Meetings (Competency Assessment)
- Introduction to meetings and meeting types
- Meeting planning and preparation
- Conducting effective meetings
- Meeting behaviour and dealing with problem characters
- Virtual meeting
Negotiations
· Negotiating (Competency Assessment)
· Introduction to negotiation
· Negotiating strategies - strategy basics
· Negotiating strategies – psychological strategies
Persuasion
· Persuasion (Competency Assessment)
· Introduction to persuading and influencing
· The persuasion process
Presentations
· Presentations (Competency Assessment)
· Presentations – preparing for the presentation
· Presentations – the presentation
Questioning Skills
· Questioning skills (Competency Assessment)
· Why are questions important?
· Using open questions
· Using probing questions
· Using closed questions
· Unproductive questions
Recruitment and Selection
· Recruitment and selection (Competency Assessment)
· The recruitment process – an overview
· Writing job descriptions and person specifications
· Attracting candidates and producing job advertisements
· Short listing candidates and interview techniques
· Candidate references and selection
Time Management
· Time management (Competency Assessment)
· Purpose and goals of time management
· Organising you time
· Planning your time
· Dealing with time-wasting situations
· Time saving tips and technology
For further information contact Shirley or Elaine on 01229 840333
Entry Requirements
This Full Business Essentials online course leads the way in helping you to develop your management techniques and get the very best from your staff. How to motivate, delegate and understand body language, appraisals, intervieving and even time management. This informative course is available online.